Return, Refund & Cancellation Policy

Last Updated: August 2026

At Ecodelicious Pulp LLP, we aim to supply products according to the agreed specifications, quantities and quality requirements.

Because we manufacture and supply both standard and customised bagasse tableware, return and cancellation eligibility depends on the type and status of the order.

Please review this policy before placing an order.

1. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests will be reviewed based on the current stage of the order.

An order may be eligible for cancellation if:

• Production has not started
• Products have not been packed
• Custom printing has not started
• Raw materials have not been specifically purchased for the order
• The order has not been dispatched

Submitting a cancellation request does not automatically confirm cancellation.

We will review the order status and confirm whether cancellation is possible.

2. Custom, Private-Label and Made-to-Order Products

Orders involving any of the following may not be cancelled once production or customisation has started:

• Custom logos
• Private-label packaging
• Custom printing
• Buyer-specific carton designs
• Custom dimensions or specifications
• Customised product configurations
• Made-to-order manufacturing
• Buyer-specific export packaging

Deposits or payments already applied toward production, raw materials, printing, packaging or other committed costs may be non-refundable.

The applicable commercial terms will be communicated before production begins.

3. Order Changes

Customers should carefully review:

• Product dimensions
• Product codes
• Quantities
• Compartment configurations
• Packaging
• Logos
• Artwork
• Shipping details
• Private-label specifications

before approving an order.

Requests to change an order after confirmation may be accepted only where operationally possible.

Additional charges may apply if changes require:

• New artwork
• Reprinting
• Packaging changes
• Production changes
• New materials
• Additional labour

4. Returns

Returns are considered primarily where products supplied are:

• Materially defective
• Damaged before or during delivery
• Incorrect compared with the confirmed order
• Significantly different from the agreed product specification

Returns based solely on a change of mind may not be accepted for wholesale, bulk, export, customised or private-label orders.

Products must not be returned without prior approval from Eco Delicious.

5. Reporting Damaged, Defective or Incorrect Products

If you receive damaged, defective or incorrect products, please contact us promptly after delivery.

Include:

• Order or invoice number
• Product name or SKU
• Quantity affected
• Description of the issue
• Clear photographs
• Video where useful
• Photographs of cartons and packaging
• Shipping label details where relevant

For bulk shipments, please also identify affected carton numbers or batch information where available.

This information helps us investigate the issue and determine an appropriate resolution.

6. Inspection of Claims

Before approving a return, replacement, credit or refund, we may:

• Review photographs and videos
• Request samples of the affected products
• Review production or batch records
• Review shipping documentation
• Request additional information
• Coordinate inspection where commercially appropriate

Products should be retained until the claim has been reviewed.

7. Minor Product Variations

Our products are manufactured primarily from natural sugarcane bagasse fibre.

As a result, minor variations may occur in areas such as:

• Colour
• Fibre appearance
• Surface texture
• Shade
• Natural markings

Reasonable variations resulting from natural raw materials may not constitute a manufacturing defect provided the product remains within agreed specifications and suitable for its intended use.

8. Custom Printed Product Variations

For printed or private-label products, minor differences may occur between:

• Digital artwork
• Screen colours
• Printed colours
• Different production batches

Where applicable, customers should approve artwork or physical samples before large-scale production.

Minor commercially acceptable colour or print variations are not normally considered defects.

9. Non-Returnable Products

Unless products are materially defective or incorrectly supplied, returns may not be accepted for:

• Custom-printed products
• Private-label products
• Made-to-order products
• Special-size products
• Buyer-specific packaging
• Products manufactured specifically for an export order
• Opened or used products
• Products damaged after delivery
• Products stored incorrectly by the customer

10. Product Samples

Sample orders are generally intended for product assessment before a commercial purchase.

Sample charges and courier costs may therefore be non-refundable unless:

• The wrong sample was supplied, or
• The sample arrived materially damaged due to circumstances for which Eco Delicious is responsible

11. Approved Remedies

Where a valid claim is confirmed, Eco Delicious may, depending on the circumstances, offer an appropriate remedy such as:

• Replacement of affected products
• Replacement in a future shipment
• Account credit
• Partial refund
• Full refund for the affected products

The appropriate solution will depend on:

• Nature of the issue
• Quantity affected
• Order type
• Shipping arrangement
• Product customisation
• Commercial agreement

12. Refund Processing

Where a refund is approved, it will normally be processed using an agreed payment method.

Bank charges, foreign exchange differences, payment gateway fees or international transaction charges may affect the final amount received where permitted by applicable law and the relevant payment arrangement.

13. Shipping Charges on Returns

Responsibility for return shipping costs will depend on the reason for the return.

Where Eco Delicious confirms that products were incorrectly supplied or materially defective, reasonable return arrangements will be discussed with the customer.

Unauthorised returns or return freight arranged without prior approval may not be reimbursed.

14. Transit Damage

Damage caused during transportation should be reported as soon as possible.

Customers should:

• Photograph damaged cartons before unpacking
• Photograph damaged products
• Retain packaging
• Record any visible delivery damage with the carrier
• Provide relevant shipping documentation

For international freight shipments, claims may also be subject to carrier or cargo insurance procedures.

15. Incorrect Orders Placed by the Customer

Products ordered incorrectly by the customer may not be eligible for return, particularly where the order is:

• Bulk
• Customised
• Private-label
• Exported
• Made specifically for the buyer

Please verify all product details before approving the order.

16. Refused or Undeliverable Deliveries

If a shipment cannot be delivered because of:

• An incorrect address
• Customer refusal
• Failure to complete required customs procedures
• Failure to pay applicable import charges
• Lack of required importer documentation

additional storage, freight, return or disposal costs may be payable by the customer depending on the agreed shipping terms.

17. Business-to-Business Orders

Many Eco Delicious transactions involve wholesalers, distributors, foodservice businesses, retailers, private-label buyers and international importers.

Specific quotations, purchase orders, proforma invoices, contracts or agreed commercial terms may contain additional conditions relating to returns, claims and cancellations.

Where applicable, those agreed terms should be read together with this policy.

18. Contact Us

To request a cancellation or report an order issue, contact:

Ecodelicious Pulp LLP

India:
+91 84699 83739
+91 99099 53152

Canada:
+1 (587) 973-5802

Please include your order, quotation or invoice number when contacting us.