Last Updated: August 2026

Ecodelicious Pulp LLP (“Eco Delicious”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, enquiries, sample requests, quotation forms, orders and other interactions.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide when you:

  • Submit a contact or enquiry form
  • Request a quotation
  • Request product samples
  • Place or discuss an order
  • Subscribe to marketing communications
  • Contact us by phone, WhatsApp, email or other communication channels
  • Communicate with us regarding wholesale, distribution, private-label or export requirements

The information collected may include:

  • Name
  • Company or business name
  • Email address
  • Phone or WhatsApp number
  • Billing and shipping address
  • Country and location information
  • GST, VAT or other business information where relevant
  • Products you are interested in
  • Order quantities and purchasing requirements
  • Custom branding or private-label requirements
  • Messages or other information submitted through our forms

Where payments are processed electronically, payment information may be handled by third-party payment providers. We may not directly store complete payment card information.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website
  • General geographic information
  • Website interaction information

This information may be collected using cookies, analytics tools and similar technologies.

3. How We Use Your Information

We may use the information collected to:

  • Respond to enquiries and quotation requests
  • Process sample requests
  • Process and fulfil orders
  • Communicate regarding production, shipping and delivery
  • Provide product specifications and documentation
  • Manage wholesale and export enquiries
  • Prepare quotations and commercial proposals
  • Provide customer support
  • Improve our website, products and customer experience
  • Prevent fraud, misuse or security issues
  • Maintain internal business and transaction records
  • Meet applicable legal, accounting and regulatory requirements
  • Send relevant business or marketing communications where permitted

We do not use your personal information for purposes that are materially unrelated to those described above without an appropriate basis.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, measure website performance and understand how visitors use the website.

Cookies may help us:

  • Remember website preferences
  • Analyse website traffic
  • Measure page performance
  • Improve website functionality
  • Understand visitor behaviour
  • Support advertising or remarketing activities where enabled

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

5. Google Analytics and Third-Party Services

We may use third-party platforms and service providers for services such as:

  • Website analytics
  • Website hosting
  • Payment processing
  • Email communications
  • Customer relationship management
  • Advertising
  • Shipping and logistics
  • Website security

These providers may process limited information as required to provide their services.

Their handling of personal information may also be governed by their own privacy policies.

6. How We Share Information

We do not sell your personal information.

We may share information when reasonably necessary with:

  • Shipping and logistics providers
  • Freight forwarders
  • Customs and export service providers
  • Payment processors
  • Website hosting and technology providers
  • Business communication platforms
  • Analytics providers
  • Professional advisers
  • Regulatory or government authorities where legally required

For international orders, certain information may need to be provided to freight companies, customs authorities, shipping agents or other parties involved in delivering and clearing your shipment.

7. International Data Transfers

Eco Delicious serves customers in multiple countries.

As a result, your information may be processed or accessed from countries other than the country where you are located.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

8. Data Security

We use reasonable administrative, organisational and technical measures intended to protect personal information from:

  • Unauthorised access
  • Misuse
  • Loss
  • Alteration
  • Disclosure
  • Destruction

However, no website, electronic transmission or online storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Processing enquiries and orders
  • Maintaining customer relationships
  • Fulfilling contractual obligations
  • Accounting and taxation requirements
  • Resolving disputes
  • Meeting applicable legal obligations

Information that is no longer required may be deleted, anonymised or securely retained where required by law.

10. Marketing Communications

Where permitted, we may occasionally send information about:

  • New products
  • Product availability
  • Business offers
  • Sustainability products
  • Wholesale opportunities
  • Export opportunities

You may opt out of marketing communications at any time using the unsubscribe option provided or by contacting us.

Service-related communications concerning an enquiry, quotation or existing order may still be sent where necessary.

11. Your Privacy Rights

Depending on the laws applicable to your location, you may have rights relating to your personal information, including the right to:

  • Request access to your information
  • Request correction of inaccurate information
  • Request deletion in certain circumstances
  • Withdraw consent where processing is based on consent
  • Object to certain processing
  • Request information about how your data is being used

To make a privacy-related request, please contact us through our website.

We may need to verify your identity before processing certain requests.

Our website may contain links to websites or platforms operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

Our products and website are primarily intended for businesses and adult customers.

We do not knowingly seek to collect personal information from children through our business enquiry processes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our services
  • Our website
  • Business processes
  • Technology
  • Applicable legal requirements

The updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

Ecodelicious Pulp LLP

India – Warehouse
Shreeji Estate, 1, New Science City Road, near Tatvamasi Vidyalaya, Ognaj, Ahmedabad, Gujarat 380060, India

India – Factory
Rajkot–Morbi Highway, opposite Dhaval Agri Exports, Rajkot, Gujarat 360028, India

Phone:
+91 84699 83739
+91 99099 53152

You may also contact us through the Contact Us page on our website.